Description

When a WOW moment in customer service takes place, it doesn’t happen only for the benefit of the customer – it occurs for the employee simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence. 

The Performance Excellence Network is pleased to announce a special learning retreat Friday, October 5: “Creating WOW World Class Service Moments: the Disney Way!” 

The retreat will be facilitated by Louie Gravance, former Disney Institute Professor and will be hosted at the Lowell Inn in Stillwater. The retreat is intended for leaders at all levels and professionals that have frequent direct contact with customers. 

This high energy, interactive session explores what a WOW moment looks like, sounds like and feels like – and why delivering them is good for everyone involved. The session is full of tools and proven methods used at Disney to take leaders from thinking to feeling to action. 

You will learn: 

• How to create and maintain a consistent service culture that delivers “magical moments” for every customer interaction 
• How to inspire your team to focus on customer service, customer needs, and customer relationships How deliver on those customer “moments” of truth – at all levels of the organization 
• How world class customer service also helps increase workforce engagement 

These proven Disney best practices work not only in service companies, but also with: 

• healthcare systems 
• manufacturers 
• education 
• institutions 
• nonprofits & governmental agencies 
• any organization with customers & employees! 

The retreat will be hosted at the historic Lowell Inn in Stillwater, MN — creating an environment for learning, networking, and relationship building. 

Find more details and the guest speaker bio here!